Please double-check that:

1. You haven't accidentally locked your card. You can check this in the "Cards" section on the Spending tab

2. All of your card details have been entered correctly (PIN, CVV, or expiration date) if you're using your card online

3. You have enough money in your Spending account.

If you received a push notification or if you click on the transaction in the Milli app, it should tell you the reason your payment was declined.

If you tried to make a payment that was declined and you didn't receive a notification in the app, it's likely due to an issue with the merchant. It's worth checking if the merchant accepts Visa. If the merchant accepts Visa and the payment didn't go through, try running the payment again before getting in touch with the team.

If everything looks fine and you’re not sure why the payment is being declined, please email us at support@milli.bank or contact us through the app chat and we'll take a closer look for you.