Report an unauthorized transaction as fraud
If you see a charge that you do not recognize, it may be fraud. Before you report fraud, please double check that you didn't make the transaction. You can click on the transaction in the spending tab to view more details about the transaction.
Once you have the transaction details pulled up, you can report fraud by clicking the button at the bottom of the screen that says "Not what you expected? Tell us." This will populate a message in the chat with the transaction information. You can also report a fraudulent charge by emailing email@example.com or calling 1-800-733-4015.
Correct a problem with a legitimate charge
If you see a charge from a merchant you know or have done business with, but there’s something wrong with the charge, you may file a dispute. Here are some situations where Milli can help you dispute a charge:
- You didn’t receive merchandise or services you paid for
- You cancelled a service and you’re still being charged for it
- You made a purchase, but the amount on your statement is wrong or you were charged twice
- A credit you were supposed to receive didn’t show up on your statement
You can file a dispute via the chat in the Milli app or by emailing firstname.lastname@example.org. You can also call 1-800-733-4015.