First, make sure it's not fraud
If a transaction on your bank account doesn't look quite right and you confirmed it wasn't made by you—contact us immediately by messaging the app chat, by emailing support@milli.bank, or by calling 1-800-733-4015. Here are some common situations where a transaction can be disputed:
-You canceled a service and you’re still being charged for it.
-You made a purchase, but the amount on your statement is wrong or you were charged twice.
-Service or merchandise was not as described.
-You never or only partially received the product or service.
Once you have confirmed it’s not fraud
Make sure the transaction has posted to your account because Milli can't help you with a transaction that is pending. You can tell if a transaction is pending by clicking on the transaction in the Spending tab. If the transaction is still pending you should see a yellow box that says "Pending transaction."
You can file a dispute by clicking on the transaction in the Spending tab and hitting the button at the bottom of the screen that says "Not what you expected? Tell us." This will populate a message in the chat with the transaction information. You can also file a dispute by emailing support@milli.bank.